SAN FRANCISCO, Calif. – 7 January 2024 Workforce Management (WFM) is crucial for modern call centers to balance excellent customer service with operational efficiency. It
SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks
SAN FRANCISCO, Calif. – 23 October 2024 Self-service has become an essential expectation for customers, who now expect contact centers to provide quick, efficient, and
Bright Pattern has officially developed a trusted partnership with MoData to create a seamless customer experience through the delivery of world class CX with an emphasis on emerging digital and AI technologies.
Dubai, August 9, 2023– PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities. This
Bright Pattern ranked highest in areas including: Implementation Time, ROI, Ease of Doing Business With, and Ease of Setup per G2 Crowd, an industry-leading customer review site.
South San Francisco, Calif., June 6, 2023 – Bright Pattern is headed back to Customer Contact Event in Las Vegas to showcase its advanced contact
Bright Pattern has been nominated for the fourth year in a row by Customer Contact Week for
the CCW Excellence Awards – following previous nominations for “Disruptive Technology of the
Year” and “Omnichannel Solution of the Year”.
South San Francisco, Calif., May 23, 2023 – Bright Pattern, a leading provider of cloud-based omnichannel contact center software for innovative companies, continues its European
For the second year running, Bright Pattern is rated 10/10 in four categories: Contact Center, Customer Engagement Solution, Sales Dialer, and IVR.
Trusted by 500+ customers in 26 countries, Bright Pattern now adds innovative Omni-Enterprise capabilities, allowing any employee (even people outside the contact center) to connect to customers on any channel.
Bright Pattern partners with innovative omnichannel contact center consulting specialist to improve the customer experience for companies in Europe.
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By clicking the button above, I consent to Bright Pattern contacting me by phone call and/or SMS to respond to my above inquiry on services and for future marketing messages and offers. Message & data rates may apply, and message frequency may vary.
