Press Releases
Bright Pattern Partnership With Exigen EbIT Leads to Asian Market Wins
Initial joint deployment supports 1,900 agents in Japan
September 16, 2013
Initial joint deployment supports 1,900 agents in Japan
Customer feedback is critical. But because surveys have been difficult to implement and often don’t deliver business value, many companies aren’t getting the benefit and risk falling behind. The Bright Pattern cloud contact center now includes actionable, consistent, multichannel surveying as a standard feature that works right out of the box
New tests show that the Bright Pattern™ next-generation cloud-based contact center solution scales smoothly for tenants from 5 to 5,000 concurrent agents at full load. Customers have been waiting for proof that the cloud can support sales & customer service for small business and large enterprises