South San Francisco, Calif., November 15, 2022 – Bright Pattern, a leading provider of cloud-based omnichannel contact center software for innovative companies, has just been named #1 in multiple categories per latest G2 Crowd customer reviews. G2 Crowd is one of the most trusted resources in the CX industry, relying on the reviews of real customers and users. Recently, Bright Pattern was also named #1 by another customer review site, TrustRadius, in 4 categories with perfect 10/10 rankings: #1 Contact Center, #1 IVR, #1 Sales Dialer, and #1 Customer Engagement Platform.
Bright Pattern #1 for Fastest Time to Deploy and ROI
Bright Pattern is noted by the G2 Crowd Fall Report as having the fastest time to deploy in the industry, at only 1.3 months. This is nearly half the industry average. Bright Pattern also provides the fastest ROI payback in the industry, with an average ROI payback of 9 months compared to the industry average of almost 2 years.
Bright Pattern Rated Highest Among Competitors
Bright Pattern has the highest satisfaction rating above all its key competitors in categories including:
- Ease of Doing Business
- Quality of Support
- Ease of Set Up
- Highest Rated for Digital Channels such as Web Chat and SMS
“While other vendors talk about who is #1, Bright Pattern feels that the best, most trusted measure is what actual customers have to say”, noted Ted Hunting, Senior Vice President of Marketing at Bright Pattern. “Customers earlier this year – and now again this fall – have rated us the highest in the industry through two of the leading customer review sites. It’s a testament to our vision of building the most powerful, yet simple-to-use cloud contact center platform without the need for costly professional services.”
Bright Pattern provides a simple yet powerful omnichannel contact center software that is the fastest to deploy with the lowest total cost of ownership in the industry. Bright Pattern offers the most advanced omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, AI and bots. Bright Pattern provides native omnichannel quality management allowing companies to measure every interaction on every channel. Bright Pattern also offers a mobile app allowing any employee in your company to communicate with your customers. With over 500 customers in 26 countries, Bright Pattern is the highest-rated omnichannel contact center solution based on analysts and customer reviews.