CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

recording software

“This call may be monitored or recorded for quality assurance purposes” is something we’ve all heard on the phone when dialing in with a company’s…

Next week is SOCAP’s annual conference, Re-Imagine Customer Care. The title alone has me excited to learn about new processes and technology for improving and,…

Personalizing Customer Experience

In an increasingly digital world, when it comes to customer experience (CX), companies want to become modern digital businesses that personalize CX much like mom-and-pop…

High-Performing CCaaS Vendors

Last week, G2 Crowd released its Fall 2019 CCaaS grid and market report. The report is aimed at helping companies narrow down technology options when…

Telemarketing Software Done Right

Telemarketing is a huge field in the contact center industry. Almost every company and contact center engages in telemarketing, whether it’s to connect with customers…

CCW-Europe

The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to…

marketsource-mini

For over 40 years, MarketSource has been partnering with organizations of all sizes to recruit, hire, and manage sales teams. MarketSource can hire highly qualified…

Contact Center Buyers Guide

We are in the customer experience era, and without a winning customer experience strategy, you will be left in the dust. More and more companies…

cti-small

WHAT IS COMPUTER TELEPHONY INTEGRATION?  Computer telephony integration, or CTI, is any technology that allows interactions on a telephone and a computer to be integrated…

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