Call Center Software Blog
Your go-to for the latest customer experience news and weekly call center tips.
In the contact center industry, especially in the field of outbound call centers, efficiency is the main focus. Discussions within the field of outbound call
Call center software used to be only accessible to large corporations with the resources and money to house an on-premise solution. Today, however, call center
In the contact center industry, the customer is king. Discussions within the contact center industry always center on the customer and how to best serve
Automatic dialers, or auto dialers, are powerful tools that can streamline your outbound calls and make the process much more efficient. They can also, however,
Next week is SOCAP’s annual conference, Re-Imagine Customer Care. The title alone has me excited to learn about new processes and technology for improving and,
Last week, G2 Crowd released its Fall 2019 CCaaS grid and market report. The report is aimed at helping companies narrow down technology options when