Cloud Contact Center APIs

Cloud contact center APIs and integration tools let us move beyond out-of-the-box call center software integrations:

  • List management and campaign results export
  • PCI recording control API (start/stop/mute/query state)
  • Click to dial API (including transfers)
  • Web-based URL screen pop
  • from Multichannel Automation and IVR scenarios
    • The Web services access
    • DB access from scenarios
  • Mobile / Web interaction API, we use it to power rich web chat and in-app customer support call center channels

Make sure to review the complete functionality of our Cloud Call Center platform.

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees