Customer Service Call Center Software

Delivering great customer service means communicating efficiently across all preferred channels to create a seamless and effortless customer experience from beginning to end. Customer expectations continue to rise and customer service call centers need to find a strategic way to compete for new business and increase customer loyalty. The best way to elevate the experience you provide is to offer omnichannel support to customers, through a single platform that empowers agents.

Bright Pattern customer service call center software can help you exceed customer expectations by delivering support to customers on any channel, any device, anytime, anywhere. Whether you are a retailer trying to build your in-app presence, a travel company struggling to implement web chat, or a bank that needs to embark on a digital transformation in order to remain relevant, Bright Pattern customer service call center software can help.

Top 5 Tips For Midsize Businesses

Win the Customer Service Game!

Benefits for Brands

Build Better Relationships

Exceed customer expectations and create loyal customers by providing a personalized, seamless customer journey on all preferred channels.

Differentiate Your Brand

By offering innovative omnichannel service, you will retain current customers and win new customers who are leaving competing brands where they experienced poor service.

Real-Time Reporting and Monitoring

Access real-time and historical reports to increase the day-to-day operational efficiencies of your customer service center, plus important KPIs like CSAT and NPS.

Benefits for Customers

Get Answers Fast

Fast resolution remains a top priority for customers. Offer self-service channels with the option to escalate to a live agent to reduce customer effort and time spent on phones.

Support on All Channels

Increase customer satisfactions by providing all preferred channels, including inbound and outbound voice, chat, email, SMS, video, chatbots, and social messengers.

Anytime, Anywhere

Allow customers to reach your contact center from anywhere around the globe at any time. Ensure global reach and business continuity with 100% uptime.

midsize businesses call center

Your Digital Transformation Starts Now

Bright Pattern packs everything you need to meet modern customer expectations:

Continuous Omnichannel Conversations

Connect with customers from your website, social media, Facebook page, SMS, and other applications, switching between channels on the fly.

Intelligent Process Automation

Quickly route customers to the highest skilled agents, using Natural Language Understanding and advanced contact identification.

Instant Insights on Customer Behavior

Let AI-driven sentiment and content analysis show you what customers want. See how changes in communications patterns impact your brand.

Key Features of Customer Service Call Center Software:

Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service