What is Omnichannel Contact Center Software

Omnichannel Contact Center Software integrates channels of communication to provide efficient, consistent customer service from your organization to customers. When contact centers provide omnichannel support, agents and customers interact easily using any channel, including voice, email, SMS/text, social messenger apps, video calls, and video chats, which vastly improves the customer experience. Not only can customers reach an organization on the channel of their choice, they may start an activity on one channel and switch to another at any time. Omnichannel support allows customers to call, text on the go, email, and stay connected using mobile messengers.

Omnichannel Contact Center Software provides:

  • Consistent customer service
  • Multichannel interaction via voice, email, SMS/text, social messenger apps, and video
  • The ability to switch between channels at any time
  • Leading solutions for integrated omnichannel self-service

Bright Pattern Contact Center, Bright Pattern’s omnichannel contact center software, helps simplify omnichannel customer service for customers, agents and contact center managers. Bright Pattern’s cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.

Learn more about Bright Pattern Omnichannel Contact Center Software

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