Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work.
Bright Pattern is pleased to announce the availability of new features to help business process outsourcers (BPOs) communicate better with their clients: limited view, web-based wall boards for clients and recording and transcript review by a BPO client.
Bright Pattern, Inc, a leading provider of rich contact center software as a service has announced that an in-sourced domestic business process outsourcing (BPO) provider with attention to detail and service quality has selected Bright Pattern as their cloud contact center software service provider.
Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers
Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers