Bright Pattern, an innovative cloud contact center provider and Reply.ai, omnichannel bot and AI platform unveiled an integrated solution for smart automated service over messaging channels with a warm human assistance for handling exceptions and improving bot response quality.
Bright Pattern, leading provider of global contact center software, announces upcoming fall release to include local presence and region-aware routing.
Bright Pattern 5.0 summer release combines unprecedented channel support with easy channel switching.
Bright Pattern, a global leading provider of multichannel cloud contact center software, to discuss cloud adoption and movement to cloud contact center vendors with seamless and robust CRM integrations at ICMI Conference and Expo.
Bright Pattern, a global leading provider of multichannel cloud call center software, is proud to be sponsoring and participating in the ICMI Conference, scheduled for May 10-13, 2016 in Long Beach, California.
Bright Pattern CEO, Konstantin Kishinsky, will present Bright Pattern’s contact center software in Amazon and Microsoft Azure clouds live at this year’s Enterprise Connect Conference, March 7-10 in Orlando, Florida.
Bright Pattern today announced an update to their call center software that extends Zendesk, Inc.’s leading cloud-based customer service platform with omnichannel cloud contact center capabilities.
Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work.
Bright Pattern is pleased to announce the availability of new features to help business process outsourcers (BPOs) communicate better with their clients: limited view, web-based wall boards for clients and recording and transcript review by a BPO client.
