Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers
Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers
For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s their customer satisfaction surveys
“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon
An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform
Tailored program for BPOs delivers the Bright Pattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services.