Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014.
The report shows Bright Pattern’s partner, Aspect Software, in the visionaries’ quarter having aggressively grown their hosting and managed service revenues. They have entered the cloud contact center space with their Zipwire offering. The Zipwire cloud contact center offering is based on Bright Pattern’s platform.
The report also notes the lack of CCaaS-only providers currently offering a substantial enough global presence.
“Bright Pattern is very proud to be mentioned in the Magic Quadrant for Contact Center Infrastructure for our CCaaS platform”, said Konstantin Kishinsky, CEO of Bright Pattern, “and we are happy to report that from the time the paper was published our partners have established operations in more than 10 countries around the world using our CCaaS platform. We have global presence.”
About Bright Pattern
Bright Pattern offers the next generation of cloud contact center and customer experience management solutions. Bright Pattern offers Contact Center as a Service (CCaaS) with the right blend of enterprise-grade functionality, reliability, and scalability otherwise not available in the industry. The ServicePattern platform is architected from the ground up for the cloud.
For more information, visit http://www.brightpattern.com/.