A POWERFUL PARTNERSHIP TO ACCELERATE YOUR CUSTOMER EXPERIENCE
Bright Pattern and Salesforce are a natural combination to deliver a great customer experience. Sharing the same “born-from-the-cloud” architecture, Bright Pattern and Salesforce are created for today’s modern customer experience.
If you are a Salesforce partner, Bright Pattern is your best contact center cloud platform choice. Our joint integration brings advanced contact center capabilities for inbound customer service, outbound sales and marketing, or automated blended operations of traditional and emerging channels—chat, text, email, video chat, messengers, bots and more—to maximize employee productivity leveraging the power of Salesforce customer data.
Bright Pattern’s omnichannel cloud call center software integrates with Salesforce to help you manage increasing contact volume across any channel, provide better service to your customers, and increase agent productivity and performance. It’s everything you need to implement a model Salesforce powered contact center. Our integration uses Salesforce data to facilitate identification, customer prioritization, and other information to best route and service customers across any channel and deliver an effortless, personal omnichannel customer experience.
BENEFITS FOR SALESFORCE PARTNERS
- Bright Pattern allows your SFDC implementation do more with your data, on the cloud platform you already know and love.
- Unlock the power of your Salesforce data—connect it to any channel, such as voice, chat, video, email, SMS, Facebook Messenger, and more.
- Experience true omnichannel—have seamless conversations across traditional channels, like voice, chat, text and email, and emerging channels, such as messengers and bots.
BENEFITS FOR BUSINESSES AND CUSTOMERS
- Blended voice, chat, and messengers
- SFDC data access
- Put tickets in context
- Know your customer faster with screen pop
- Single sign-on