Quality Management (QM) Pro is embedded natively in the Bright Pattern cloud call center solution. This completely eliminates the need for complex third-party integrations.
Built on a single unified architecture, the Bright Pattern omnichannel contact center solution enables you to deliver advanced call center quality assurance capabilities across all channels, including voice, chat, SMS, messengers, and more.
EXPLORE OMNICHANNEL
Embedded in the Bright Pattern’s omnichannel contact center solution, QM Pro is the right software that provides the ability to automatically analyze 100 percent of all interactions across all channels. This removes the need for sampling and a quality assurance manager guessing which interactions to review.
LEARN MORE
QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.
Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
REQUEST A DEMO
Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
REQUEST A DEMO
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
