Powerful Cloud Contact
Center Software, with Embedded AI

CALL TO ACTION

How it works

Quality Management (QM) Pro is embedded natively in the Bright Pattern cloud call center solution. This completely eliminates the need for complex third-party integrations.

 

  • Sentiment Transcription
  • Speech Analytics
  • Consistent customer experience

100% Channels Covered

Built on a single unified architecture, the Bright Pattern omnichannel contact center solution enables you to deliver advanced call center quality assurance capabilities across all channels, including voice, chat, SMS, messengers, and more.

EXPLORE OMNICHANNEL

100% Interactions Covered

Embedded in the Bright Pattern’s omnichannel contact center solution, QM Pro is the right software that provides the ability to automatically analyze 100 percent of all interactions across all channels. This removes the need for sampling and a quality assurance manager guessing which interactions to review.

LEARN MORE

100% Focus On What Matters

QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.

EXPLORE SOLUTION

Unified Agent 3 Desktop

Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

REQUEST A DEMO

Unified Agent 3 Desktop

Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

REQUEST A DEMO

Native Call Center Quality
Assurance Features

User Consent Management
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
Multi-Level Data Permissions
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
Robust Hosting & Storage
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
Comprehensive Data Encryption
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
Easily Delete Customer Data
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
Simple Data Exports
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna

Get More Info & Pricing

Better Customer Experiences

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna

Benefit
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor eiusmod
Benefit
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor eiusmod
Benefit
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor eiusmod

Powerful Integrations

Additional Bright Pattern Call Center Software Features

Data augmentation
Personal routing
Call transcription
Scheduled reports
Contact population
Call transcription
Omnichannel reports
Activity history
Priority routing
Call transcription
Real-time dashboards
Conversation continuity
Skills based routing
Call control from browser
Same region routing
3rd party analytics data

Users Love Bright Pattern

“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
Dereck Bond
Owner of Okeyimobil Estate
“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
Felicity McAlister
CEO at Pro TV
“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
Dereck Bond
Owner of Okeyimobil Estate
“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
Felicity McAlister
CEO at Pro TV

Frequently Asked Questions

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ultrices vitae auctor eu augue ut lectus arcu bibendum. Enim ut tellus elementum sagittis vitae. Nisi vitae suscipit tellus mauris a diam. Et pharetra pharetra massa massa ultricies mi quis hendrerit dolor. Elit eget gravida cum sociis natoque penatibus et magnis. Sit amet nulla facilisi morbi tempus iaculis urna id volutpat. Adipiscing enim eu

Schedule My Demo