Powerful Cloud Contact
Center Software, with Embedded AI

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How it works

Quality Management (QM) Pro is embedded natively in the Bright Pattern cloud call center solution. This completely eliminates the need for complex third-party integrations.

 

  • Sentiment Transcription
  • Speech Analytics
  • Consistent customer experience

100% Channels Covered

Built on a single unified architecture, the Bright Pattern omnichannel contact center solution enables you to deliver advanced call center quality assurance capabilities across all channels, including voice, chat, SMS, messengers, and more.

EXPLORE OMNICHANNEL

100% Interactions Covered

Embedded in the Bright Pattern’s omnichannel contact center solution, QM Pro is the right software that provides the ability to automatically analyze 100 percent of all interactions across all channels. This removes the need for sampling and a quality assurance manager guessing which interactions to review.

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100% Focus On What Matters

QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.

EXPLORE SOLUTION

Unified Agent 3 Desktop

Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

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Unified Agent 3 Desktop

Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

REQUEST A DEMO

Native Call Center Quality
Assurance Features

User Consent Management
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Multi-Level Data Permissions
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Robust Hosting & Storage
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Comprehensive Data Encryption
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Easily Delete Customer Data
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Simple Data Exports
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    Better Customer Experiences

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    Benefit
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    Benefit
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    Benefit
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    Powerful Integrations

    Additional Bright Pattern Call Center Software Features

    Data augmentation
    Personal routing
    Call transcription
    Scheduled reports
    Contact population
    Call transcription
    Omnichannel reports
    Activity history
    Priority routing
    Call transcription
    Real-time dashboards
    Conversation continuity
    Skills based routing
    Call control from browser
    Same region routing
    3rd party analytics data

    Users Love Bright Pattern

    “Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
    Dereck Bond
    Owner of Okeyimobil Estate
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    Felicity McAlister
    CEO at Pro TV
    “Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
    Dereck Bond
    Owner of Okeyimobil Estate
    “Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Eu volutpat odio facilisis mauris.”
    Felicity McAlister
    CEO at Pro TV

    Frequently Asked Questions

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