Salesforce CTI

Salesforce CTI Integration

All the features of Sales Cloud Agent Desktop, plus the floating call window:

Salesforce integrations Call center software

Salesforce Contact Center Benefits at a Glance

Productivity

  • Identified account’s information appears as a screen pop and toaster pop-up in Salesforce upon call arrival
  • Single sign-on saves time logging in and reduces password problems
  • Reaching your customer in one click with click-to-call saves time and minimizes mistakes

Customer satisfaction

  • Let customers choose their channel
  • Prioritize customers waiting in queue based on Salesforce data*
  • Minimize the need to repeat information on transfer with Salesforce screen

Cost reduction

  • Single sign-on reduces the effort of maintaining multiple passwords
  • No need to install and maintain integration software on agent computers
  • Customer self-service increases satisfaction and reduces costs*

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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