Bright Pattern today announced its integration with Security Assertion Markup Language (SAML) 2.0 to help contact centers manage passwords and enable all users to log into multiple systems in a single step.
Bright Pattern works with SAML 2.0 identity providers such as Okta, ForgeRock, and Microsoft’s Active Directory Federation Services to provide single sign-on (SSO) functionality for agents, system administrators, and all other users in an organization. SSO provides a streamlined solution for authentication, employee password management, identity management, access management, identity gateways, user directories, and secure connections.
In addition, managers can now take advantage of just-in-time (JIT) user provisioning, which enables the automatic creation of a user account on all systems upon the first sign-on attempt.
SSO functionality helps contact centers reduce costs, bolster productivity, and establish trust. With SSO, mid- to large-sized contact centers working in multiple applications will experience a significant reduction in agent account setup time. Moreover, SSO helps contact center administrators to save time when deleting user accounts for inactive employees. High turnover typically requires that administrators spend a great deal of time deleting agent accounts across multiple systems. SSO saves substantial time by allowing administrators to delete all accounts for an agent at once.