Bright Pattern Integrates with SAML 2.0 to Provide Customers with Third-Party Single Sign-On Functionality
Bright Pattern today announced its integration with Security Assertion Markup Language (SAML) 2.0 to help contact centers manage passwords and enable all users to log into multiple systems in a single step.
Bright Pattern works with SAML 2.0 identity providers such as Okta, ForgeRock, and Microsoft’s Active Directory Federation Services to provide single sign-on (SSO) functionality for agents, system administrators, and all other users in an organization. SSO provides a streamlined solution for authentication, employee password management, identity management, access management, identity gateways, user directories, and secure connections.
In addition, managers can now take advantage of just-in-time (JIT) user provisioning, which enables the automatic creation of a user account on all systems upon the first sign-on attempt.
SSO functionality helps contact centers reduce costs, bolster productivity, and establish trust. With SSO, mid- to large-sized contact centers working in multiple applications will experience a significant reduction in agent account setup time. Moreover, SSO helps contact center administrators to save time when deleting user accounts for inactive employees. High turnover typically requires that administrators spend a great deal of time deleting agent accounts across multiple systems. SSO saves substantial time by allowing administrators to delete all accounts for an agent at once.
Read more about Bright Pattern’s single sign-on capabilities with SAML 2.0.
About Bright Pattern
Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern’s cloud contact center solutions are used globally in over 27 countries and 12 languages by companies of all sizes.