Bright Patten, leading provider of omnichannel cloud contact center software to present omnichannel benefits at the annual NECCF Conference and Expo
Bright Pattern, today announces its sponsorship of the Northeast Contact Center Forum (NECCF) Conference and Expo at Gillette Stadium in Foxborough, Massachusetts, on June 11, 2019. At the event, Peter Miles Low, Senior Sales Executive at Bright Pattern, and Nick Deininger, Solutions Engineer at Bright Pattern, will sponsor the lunch session and speak about the benefits of omnichannel contact center technology.
This year the conference is co-hosted by NECCF and the Society of Consumer Affairs Professionals in Business (SOCAP) International, representing best-in-class customer care experts across all industries. The event features innovative sessions, groundbreaking new research, benchmark studies, and industry-leading technology vendors.
“This year’s conference is all about creating loyal customers through exceptional service,” said Peter Miles Low, Senior Sales Executive at Bright Pattern. “With session titles like ‘Redefining Loyalty on the Path to Creating Extraordinary Customer Experiences’ and use cases from real contact centers, the event is going to give CX leaders the lessons and tools they need to revolutionize their customer experience organizations in 2019.”
Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.
Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased user group to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day-to-day management concerns and strategic planning needs of contact center professionals throughout the region, including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont, and Maine.
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