Initial joint deployment supports 1,900 agents in Japan
San Bruno, CA (PRWEB) September 16th, 2013
Bright Pattern, a visionary provider of next generation cloud computing contact center solutions, announced today a global partnership with Exigen EbIT, a San Francisco-based solution provider delivering a comprehensive set of software and services that enable communication companies to streamline business processes and accelerate new product offerings.
One of EbIT’s first customers to deploy ServicePattern, Bright Pattern’s contact center solution, is a major Japanese business process outsourcing firm with over 1,900 contact center agents.
“EbIT represents the kind of partner that Bright Pattern is looking for,” said Konstantin Kishinsky, Bright Pattern co-founder, and CEO. “They know their market and they are enhancing their current solutions with the customer experience unification capabilities that ServicePattern offers.”
“The ServicePattern platform is feature rich, but just as important, it is the easiest one to integrate that we have seen,” said Igor Kraychik, CEO of EbIT. “Japan is a great market for us because the high economic and customer service pressures are driving enterprises to find new and better solutions. But no one has the time or budget for lengthy integration projects. They need results fast, and that’s what Exigen delivery, leveraging Bright Pattern.”
Bright Pattern’s ServicePattern platform supports inbound contact center, outbound contact center, interactive voice response and live web chat applications on a single, native, cloud-computing platform engineered for high volume, high agent-count, contact centers that demand a unified view of customer experience across all engagement channels.
As a next-generation platform, ServicePattern has been architected from the ground up to support partner-managed multi-tenant, multi-channel, contact center deployments.
Bright Pattern is headquartered in San Bruno, California.
About Bright Pattern
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified, fully featured solution, our ServicePattern™ platform helps you manage the complete life cycle of customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com.