Our ServicePattern outbound contact center solution can help you manage, automate, and organize your outbound dialing campaigns and resources. ServicePattern provides increased productivity, control and flexibility. And it helps ensure regulatory compliance. The wide range of features, coupled with world-class scalability, will be the driving force behind the ongoing success of your outbound line of business.
Rapidly call down leads with our predictive dialer. Our truly predictive algorithm ensures increased occupancy and regulatory compliance. On low-probability answer lists, like those used in collections campaigns, ServicePattern can dial dozens of predictive calls ahead of every agent, saving you infrastructure expenses while keeping agents productive. Other dialing modes are available too.
All of our interfaces are web-based, which means complete flexibility in sourcing and locating agents, while ensuring they can all be supervised. We provide a range of agent connection options, from the softphone built into the agent browser interface, to an always-on wireline connection.
Salesforce and Third-party Application Integration
With our Salesforce* integration, you can click-to-call, and pop any Salesforce object on the agent’s screen. The integration is built-in to ServicePattern, and it works from day-one, so there’s no need to engage in an expensive integration effort when you deploy. Our Scenario Builder graphical interface allows administrators to simply drag and drop Salesforce building blocks into logic flows, to perform screen-pops, data-dips, or access URLs.
And if you’re using another CRM, we support that too. Our API-based design allows us to easily integrate with other third-party CRMs or lead management systems. Ask us how.
Want more information?
Dive deeper into feature details with these links:
Advanced controls / Outbound call distribution / Operations control / Predictive Dialer / Call progress analysis / IVR Self-Service / Manage service quality / Integrations / Reporting / Regulatory compliance / PBX functionality
- Or download our two-page outbound contact center brochure.
* Salesforce is a trademark of Salesforce.com