Secure, Personalized Interactions for Financial Institutions
Customers and clients are using more digital channels than ever before, and want to perform tasks such as online banking through these new digital channels. Many financial service providers now offer services like accessing savings accounts, opening a checking account, checking home equity loans, viewing insurance products, and opening up new debit cards and credit cards all through mobile apps and websites. The financial industry is often at the forefront of adopting new technology for customer support and are quick to add these digital channels to their solutions. Yet, adding these channels this can lead to a disjointed experience for both the customer and the support team that assists customers.
Bright Pattern’s PCI-compliant omnichannel contact center software helps financial institutions build strong customer relationships through personalized, omnichannel customer interactions on any digital channel. Support a variety of channels in your bank contact center for customers to connect with you through and allow your live agents to switch between channels seamlessly. Stand out in the financial industry with greater customer satisfaction and exceptional customer service.