Call center software by Bright Pattern provides midsize businesses with customer insights, automated communications, and data handling tools designed to support sales, increase leads, and improve customer satisfaction.
The phone continues to be the main communication channel for most businesses, but customers are also reaching out for support via email, chat, and social media. Cloud call center software for midsize businesses can make customer interactions convenient and effective, no matter how customers reach you or what size your company is. You don’t have to be a large enterprise to experience the benefits of a cloud-first contact center platform.
MODERN CONTACT CENTER SOFTWARE
Any business offering customer service can use modern contact center software to:
- Interact with customers in new ways
- Enhance agent efficiency and productivity
- Efficiently monitor and staff your teams
- Integrate with CRMs and third-party apps
- Increase mobility and lower hardware costs
BENEFITS FOR BRANDS
Contact Center Software Designed to Scale
Scale up or down with evolving business needs by using only the channels you need.
Integrated Analytics for Better Business Decisions
Reporting provides real-time monitoring of call volume, agent performance, and key metrics.
Increase Productivity with Automation
Call queues deliver automated routing, reducing the time spent transferring calls.
BENEFITS FOR CUSTOMERS
Seamless Omnichannel Communications
Seamless omnichannel support via mobile apps, social media, email, web chat, and bots.
Anticipate Customer Needs
Self-service options are at their fingertips via phone, email, chat, and messenger options.
Proactive Offers Provide Help Faster
Personalized and proactive customer service helps customers when and where they need it.