Call Center Solutions for Small Business

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Flexible Cloud-Based Call Center Software for Small Business With the Best Value and Fastest ROI

Small and mid-sized businesses rely on great customer service to build strong customer loyalty and improve sales. Great customer service is a key differentiator between competing small businesses, and great customer service is what gets customers coming back to your business. However, small and mid-sized businesses often don’t have the huge resources and professional teams to maintain an on-premise contact center solution with cutting-edge technology. Having cutting-edge technology in contact center software often means long implementation times, high maintenance costs, the need for an in-house IT team, and costly upgrades to new technology and software.

With Bright Pattern’s cloud-based call center software, small businesses can finally get access to powerful contact center software technology without the high maintenance and implementation costs. Being based on the cloud means small businesses can get access to the great contact center solution technology that major companies have with none of the high costs and long implementation times associated with it. Get access to technology like omnichannel communication, support of mobile digital channels, self-service technology, advanced outbound dialing capabilities, and integrations with any CRM or system of records, all for a pay-per-use price.

Bright Pattern is the perfect partner as we get more creative and come up with new problem-solving products. The platform is well integrated into Zendesk and really well designed to support our omnichannel needs.

- SEAN RIVERS | DIRECTOR OF OPERATIONS TECHNOLOGY | REPUBLIC WIRELESS
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Powerful Features for Mid-Size Businesses

True Omnichannel
Connect with customers on any channel. Utilize channels like voice, live chat, SMS, and text messaging to lead customers through an effortless journey with your business.
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AI-Powered
Utilize best-of-breed artificial intelligence for agent assistance, automation of routine tasks, and quality management.
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Interactive Voice Response
Utilize IVR with Natural Language Processing to allow inbound calls to self-service. Omnichannel routing gets them to an agent on any channel quickly.
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Unified Reporting
Intuitive dashboards that unify data and reporting across all channels to make quality management easy and effortless.
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Cloud-Based
Based on the cloud, Bright Pattern provides access to all advanced contact center features with none of the high maintenance and professional IT costs.
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Predictive Dialing
Make outbound calls with ease. Utilize multiple different dialers to make outgoing calls and maximize efficiency.
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Communicate With Customers on Any Channel

Customers want a seamless, easy experience when they are interacting with the small businesses they love. Customers and callers want to communicate on various channels when they connect with the call center, like voice, email, live chat, chat bot, mobile apps, social media, and more. Supporting these channels and call center services can be costly on a traditional, on-premise system, however, and the cost and resource barriers may be too high for some small to mid-sized businesses. An on-premise system also lacks flexibility and doesn’t allow your call center system to scale with demand or respond to major disasters and events.

On Bright Pattern’s cloud contact center platform, you get access to all digital communication channels, and these channels are combined into one effortless journey for the customer. When a customer connects with your call center agents, they are able to switch between channels seamlessly, all while the context of the conversation is maintained throughout the journey.

Cloud Platform for Access to Powerful Contact Center Features

Bright Pattern’s contact center solution is based on the cloud, giving small business and mid-sized businesses access to new features and cutting-edge contact center technology without the high maintenance and upgrade costs associated with a traditional, on-premise call center system. Having a cloud contact center also gives call centers the ability to scale their operations, allowing them to increase or decrease the amount of call center agents to handle changing workflows and call volumes based on seasonality.

Bright Pattern is the best call center software for small to mid-sized businesses that need fast implementation and flexibility. Bright Pattern has one of the fastest implementation times in the industry, allowing businesses to get up and running in only a couple of weeks, and Bright Pattern has the highest ROI in the industry among all vendors as well, allowing companies to see return-on-investment in only 1.6 months.

Self-Service with Intelligent Routing

With the Bright Pattern platform, your contact center can utilize intelligent routing to direct incoming calls and customers to the right agent. Whether the caller wants to talk with the sales team, support team, customer support, or just has general questions, you can utilize customizable workflows within Bright Pattern’s phone system and Bright Pattern’s drag-and-drop scenario builder with APIs to precisely map out the customer experience through your interactive voice response system (IVR). When the customer wants to speak with a live service agent, you can utilize Bright Pattern’s call routing to accurately route the caller to support agents on any communication channel.
Furthermore, Bright Pattern utilizes automatic call distribution, or ACD, to find the next available call center agent. This lowers wait times and allows customers to get the phone support they need faster, improving contact center metrics and KPIs like customer satisfaction.

Key Features of Our Call Center Software for Midsize Businesses:

Built-in Quality Management
CRM Integration
True Omnichannel
Cloud-Based
Automated Bot Conversations
AI-Powered Agent Assistance
Sentiment and Text Analysis
Drag-and-Drop Scenario Builder
Unified Agent Desktop
WFO and WFM Integration
Interactive Voice Response (IVR)
Click-to-Call, Click-to-Chat Capabilities
Intelligent Routing
Automatic Call Distribution (ACD)
Call and Screen Recording
All Digital Channels Supported

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    Best ROI and Time to Implement

    Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

    VIEW REPORT
    Highest ROI
    Quickest to Deploy

    Hundreds of Five Star Reviews

    The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
    Derek G.
    It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
    KC R.
    Easy to Administer and Powerful to Use
    Howard Leary II
    The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
    Gerardo G
    I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
    William Ayer
    I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
    Tripp K.
    First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
    Brian Feinberg

    Frequently Asked Questions

    Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
    Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
    Bright Pattern is a leading provider of call center solutions and is fully based on the cloud, giving every business access to fully-built, advanced contact center capabilities. Get access to complete CRM integrations, best-of-breed AI, mobile digital channels, and omnichannel capabilities with none of the expensive maintenance or professional IT team costs. Bright Pattern’s software is extremely flexible and scalable, allowing businesses of all sizes to scale operations to add or subtract agents, and meet seasonal demands.
    Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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