CLOUD CONTACT CENTER SOFTWARE

Boost customer satisfaction and call center productivity!

Our omnichannel cloud contact center solution enables continuous conversations across voice, chat, SMS, email, and social messengers

WHY BRIGHT PATTERN?

Our software gives agents, supervisors, and managers the best tools to handle and track multiple conversations in context

CLOUD-BASED

Connect with customers anywhere, anytime, from your favorite web browser. Enjoy continuous service, availability, and upgrades

SIMPLIFIED OMNICHANNEL

High-quality calls and innovative messaging keep the communications line open to customers on their channels of choice

ALL-IN-ONE CONTACT CENTER

The unified Agent Desktop presents customer data, activity history, and real-time performance metrics in a decluttered UI

TOP INTEGRATIONS

Bright Pattern integrates with leading CRMs, messengers, social media, and databases, including Salesforce and Zendesk

ENTERPRISE READY

Our cloud contact center solution and cost-effective pricing plans scale to meet the needs of companies of all sizes

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

OMNICHANNEL CONVERSATIONS

Our cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Talk to customers on multiple communications channels concurrently, exchanging photos, videos, and files. Build meaningful conversations across phone calls, chats, emails, SMS/text messages, and social messengers

CLEAN, HELPFUL AGENT WORKPLACE

Built for speed and intuitive switching between channels, our Agent Desktop displays all omnichannel customer interactions together as conversations, in their context, linking those conversations to multi-sourced customer data

UNIQUE ARCHITECTURE

Superior business continuity is guaranteed by our cloud architecture. Our disaster management platform uses the active-active approach to ensure that all sites in your geographically distributed system share the transaction load and offer continuously available transactions, even if a site fails

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.