Increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.
Improve customer experience multiple channels such as Zendesk chat, phone, SMS, and mobile apps, with identification, a prioritization, and self-service.
Increase agent productivity with integrated UI for both Sales and Service Clouds, click to call, screen pop and activity history automatically saved and linked to an agent, contact and work item.
Improve customer experience with automated identification (SOQL/SOSL), prioritization and self-service.
ITyX Response Integration
Agents could be made free for tough interesting work with the integration with ITyX Response. ITyX’s AI-based self-learning process automation software platform helps agents answer email by analyzing communication and providing suggestions.