Cloud computing enables hosted services and/or applications to be delivered over the internet. Available through a web browser with an internet connection, cloud computing enables any number of users to access key resources such as databases and web servers, without having to purchase or load external hardware or software. Organizations with a global market can benefit from cloud computing greatly, as there is no one location for users to sign on and work; computing can be accomplished by any user logged in with valid credentials. Resources such as service tools, management tools, data storage, and user interface environments convenient and easy to use.
Cloud computing can benefit organizations and individuals, as it provides:
- Cloud-based applications, database services, computing, analytics, data storage, and more for organizations, developers, and individuals
- Online tools for building software solutions
- Cloud OS, programming, database, and web server access
- Computer and storage resources that scale automatically
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.