Cloud-based solutions help contact centers streamline customer service operations using web browser-based software applications. Such solutions are typically offered out of the box in cloud contact center software, which may include automated routing of calls or other interactions from customers to agents, multichannel support, quality management and monitoring, data analysis tools, integration with other customer relationship management (CRM) applications, and more. These solutions are designed to increase agent productivity for customer support and sales.
Cloud-based solutions for contact centers typically include:
- Automated multichannel routing of voice, chat, email, SMS/text interactions
- CRM management
- Agent performance tracking and quality management
- Integrated services for customer support, sales, and contact tracking
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.