Cloud technology allows organizations to perform all business operations online in a virtual environment, where resources and data are shared and accessible online, and all you need to work is your own computer with an internet connection. For contact centers, some of the features enabled by cloud technology include automatic call distributors (ACD), automatic dialers, interactive voice response (IVR) systems, workforce management (WFM), analysis and reporting, and customer relationship management (CRM) solutions. Just as important, cloud technology is scalable, easily installed and deployed across multiple sites, and is accessible to any user.
Innovative and powerful, cloud technology provides contact centers with:
- Integrated web-based solutions for contact center operations
- Workforce management on the cloud
- Automatic interaction routing via IVR systems
- Scalability and easy deployment for businesses large and small
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.