SaaS cloud refers to cloud software as a service, in which access to cloud-based software applications are licensed “on demand” to organizations and individuals on a subscription or pay-as-you-go plan. Bright Pattern Contact Center, for example, is our flagship SaaS cloud offering, as it encompasses multiple software applications that businesses may subscribe to and access from a web browser.
Innovative and powerful, our SaaS cloud applications provide:
- Integrated web-based solutions for contact center operations
- Workforce management on the cloud
- Automatic interaction routing via IVR systems
- Scalability and easy deployment for businesses large and small
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.