How CCaaS Works
CCaaS, or “contact center as a service”, refers to call center software and contact center technology that is hosted in the cloud rather than on-premise. CCaaS vendors supply a complete pay-as-you-go “service” and eliminate the need for in-house servers, maintenance, and software upgrades. This, in turn, eliminates significant personnel, operational, and maintenance expenses, while still giving you the communication channels and communications platform to deliver exceptional customer experiences. Powerful contact center solutions and functionality, once accessible to only the largest corporations and business units, is now available to companies of all sizes.