In sales and marketing call centers, hitting target quotas has become increasingly difficult in the age of the consumer, where customers have multiple options to choose from and can be pickier about the product offering and the experience they wish to receive. Omnichannel cloud contact center software can help sales and marketing call centers improve performance and increase ROI while keeping costs low.
CLOUD-BASED CONTACT CENTER SOFTWARE
Our sales and marketing call center software supports inside sales organizations, lead nurture and development teams, inbound sales and marketing, and outbound telemarketing contact centers. Sales and Marketing teams need instant access to customer information through case management and CRM integrations as well as key performance metrics to gain valuable insights that drive more valuable leads.
BENEFITS FOR CUSTOMERS
Improve Customer Satisfaction
With live web chat, the customer space becomes more conversational and less transactional.
Increase Customer Convenience
From anywhere on your website, customers get targeted, timely service from skilled agents.
Seamless Escalation to Voice Call
Customers can start voice/video calls during the chat—talk, type, and share media concurrently.
BENEFITS FOR BRANDS
Intelligent Call Routing
Our agent capacity model routes customers to the best agent, not just the first available agent.
AI and Bot Automation
AI and bots save precious time by automating requests and understanding customer needs.
Embedded Omnichannel Quality Management Tools
Surveys and sentiment analysis provide actionable QM data for boosting customer experience.