Sales and Marketing Call Center Software

In sales and marketing call centers, hitting target quotas has become increasingly difficult in the age of the consumer, where customers have multiple options to choose from and can be pickier about the product offering and the experience they wish to receive. Omnichannel cloud contact center software can help sales and marketing call centers improve performance and increase ROI while keeping costs low.

Our sales and marketing call center software supports inside sales organizations, lead nurture and development teams, inbound sales and marketing, and outbound telemarketing contact centers. Sales and Marketing teams need instant access to customer information through case management and CRM integrations as well as key performance metrics to gain valuable insights that drive more valuable leads.

Benefits for Customers

Transformation of Customer Relationship
With live web chat, the customer space becomes more conversational and less transactional.

Help Where You Need It
From anywhere on your website, customers get targeted, timely service from skilled agents.

Seamless Escalation to a Call
Customers can start voice/video calls during the chat—talk, type, and share media concurrently.

Benefits for Brands

Efficient, Automated Routing
Our agent capacity model routes customers to the best agent, not just the first available agent.

Reduction of Agent Workload
AI and bots save precious time by automating requests and understanding customer needs.

Higher Customer Satisfaction Rating
Surveys and sentiment analysis provide actionable QM data for boosting customer experience.

sales call center software

Your Digital Transformation Starts Now

Bright Pattern packs everything you need to meet modern customer expectations:

Continuous Omnichannel Conversations
Connect with customers from your website, social media, Facebook page, SMS, and other applications, switching between channels on the fly.

Intelligent Process Automation
Quickly route customers to the highest skilled agents, using Natural Language Understanding and advanced contact identification.

Instant Insights on Customer Behavior
Let AI-driven sentiment and content analysis show you what customers want. See how changes in communications patterns impact your brand.

Key Features:

Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service

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