Media Coverage

fonolo about Bright Pattern

Reduction of Abandonment in Multi-Channel Environments.

May 2015

In a modern multi-channel contact center agents should have the ability to handle several customer interactions simultaneously. Indeed, some interactions do not fully occupy the agent’s capacity and leave some room for other activities. Let’s consider a situation where an agent is handling an email message from a customer. 

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call center times about bright pattern

From Plain Telephony to a Rich Contact Experience

February 2015

A retrospective look at the evolution of communications technology in contact centers. Overview of the evolution of communication means between customers and businesses, the associated technologies, and the demands this change is placing on people and resources. 

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Forbes about Bright Pattern

5 Creative Ways Business Incubators Are Helping Their Startups Succeed

January 2015

In San Francisco’s East Bay, hot, new startup co-working space TopLine is offering its incubated small businesses a competitive leg-up in the form of customer service solutions. Through the program, TopLine resident companies get access to ServicePattern, Bright Pattern’s next generation cloud contact center solution. 

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Destination CRM about Bright Pattern

BrightPattern Adds WebRTC to Its Rich Contact Experience

January 2015 

WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers. Bright Pattern is now using WebRTC in its Rich Contact Experience technology to enable video and direct Voice over IP audio from browsers and mobile devices. 

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smart customer service about Bright Pattern

Bright Pattern Offers WebRTC Solution to Contact Centers

January 2015

Bright Pattern is now using WebRTC in its rich contact experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers. 

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call center times about bright pattern

How to Keep Your Agents Really Busy

January 2015

Agent capacity model will help you to route several multichannel interactions to one agent. In this article we will answer all of these questions and introduce a logical mechanism known in the contact center industry as Agent Capacity Model, enabling us to solve all of these problems. 

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CCW about bright pattern

Metrics Dashboard Lets Contact Center Agents Monitor Their Performance

December 2014

“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon as possible? 

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smart customer service about Bright Pattern

BrightPattern Desktop Tool Lets Agents Self-Monitor Performance

December 2014

BrightPattern, a provider of cloud contact center and customer experience management solutions, has launched an agent metrics dashboard feature that displays personal performance metrics to agents in real-time. 

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CRMglobe about bright pattern

Metrics Dashboard Lets Contact Center Agents Monitor Their Performance in Real-time

December 2014

“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon as possible? 

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Destination CRM about Bright Pattern

BrightPattern Releases Agent Metrics Dashboard

December 2014

BrightPattern has launched a new Agent Metrics Dashboard feature that displays personal performance metrics to agents in real time. 

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TMCnet about Bright Pattern

From Plain Telephony to a Rich Contact Experience

November 2014

Overview of the evolution of communication means between customers and businesses, the associated technologies, and the demands this change is placing on people and resources. 

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CCW about bright pattern

Bright Pattern Deploys Latest Software Release

October, 2014

Bright Pattern, Inc., provider of the ServicePattern™ cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing. 

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TMCnet about Bright Pattern

How to Keep Your Agents Really Busy

October 2014

An agent capacity model will help you to route several multichannel interactions to one agent. Guess how many customer interactions a contact center agent can handle simultaneously?  

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