For the second year running, Bright Pattern is rated 10/10 in four categories: Contact Center, Customer Engagement Solution, Sales Dialer, and IVR.

Trusted by 500+ customers in 26 countries, Bright Pattern now adds innovative Omni-Enterprise capabilities, allowing any employee (even people outside the contact center) to connect to customers on any channel.

Bright Pattern partners with innovative omnichannel contact center consulting specialist to improve the customer experience for companies in Europe.

Bright Pattern partners with German-based SOGEDES to deliver intelligent and creative customer experience solutions to clients in the DACH market to improve the way they deliver customer service.

Bright Pattern to deliver presentations on omnichannel and what’s next at CCW Berlin on 28 February to 2 March.

Bright Pattern surpasses 500 customers, achieves #1 ranking by customers, and releases the industry’s only Omni-Enterprise CX^TM solution with Bright Pattern Mobile

Bright Pattern Contact Center, capable of easily integrating with Microsoft business solutions, is now available on the Microsoft AppSource.

Bright Pattern rated higher than all competitors in areas including Implementation Time, ROI, Quality of Support, Ease of Doing Business, and Customer Satisfaction per leading customer review site.

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels.

Bright Pattern for third year has been selected by Customer Contact Week, the world’s largest customer contact event for the CCW Excellence Awards – following previous nominations for “Disruptive Technology of the Year” and “Omnichannel Solution of the Year”