Month: November 2014

An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform. “Seamless, blended, multi-media interaction handling has long been our calling card,” said Konstantin Kishinsky, CEO of Bright Pattern, “adding e-mail and video into the mix is the […]Continue reading

San Bruno, CA (PRWEB) November 12, 2014 Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform. Generally available in Q1 2015, video communication technology would enable new ways to increase sales, improve […]Continue reading