Month: June 2017

Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Call Center Week Conference and Expo, June 26-30, 2017, in Las Vegas, NV Bright Pattern announced today that they will showcase their new release, Bright Pattern 5.0, featuring intelligent omnichannel conversations at Call Center Week 2017. Call Center Week is the […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology Bright Pattern continues to lead contact center innovation with cognitive computing applications for customer service, offering a number of beneficial features, including: Pattern detection in communication content that [...]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the annual Northeast Contact Center Forum (NECCF) Conference and Expo, June 13, 2017 at Gillette Stadium. Bright Pattern announced today their sponsorship of the annual NECCF Conference and Expo. The conference will bring together over 400 contact center leaders and industry experts for […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the 29th annual conference of Healthcare Call Centers, June 7-9, 2017 in Salt Lake City, UT Bright Pattern announced today their sponsorship of the annual Healthcare Call Center Times 2017 Conference. The conference continues to grow in importance as healthcare organizations recognize the […]Continue reading

Bright Pattern, global provider of multichannel cloud contact center software, has been identified as a leader on the FrontRunners quadrant for Call Center Software Bright Pattern announced today its recognition as a Leader on the Gartner FrontRunners  quadrant for call center software. To create the report, Gartner and Software Advice evaluated over 240 call center [...]Continue reading