Year: 2019

In the modern day, the goal of customer service has transformed from cutting costs to providing a differentiated customer experience. Due to this shift, the software used to connect with customers has also transformed, transitioning from call center software into customer engagement platforms. Customer engagement platforms optimize the customer journey and cater to the experience […]Continue reading

In the contact center industry, big data and the use of it can make a big impact on the customer experience your contact center delivers. Especially for large contact centers handling high call volume, analyzing the data can help streamline your call center. Having call center analytics software in your contact center is crucial for […]Continue reading

Call center efficiency is important in the contact center industry. Better call center efficiency means better ROI, more satisfied customers, and empowered call center agents. There are many metrics and strategies used in the industry to measure efficiency. In this blog, we’ll talk about the technologies that your call center needs to boost call center […]Continue reading

Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy of All CCaaS Providers     Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s CCaaS Report with Best ROI, ROI payback time and time to implement South San Francisco, Calif., — Bright Pattern announces recent recognition by the [...]Continue reading