Year: 2019

World Leading Healthcare Company Deploys Bright Pattern Contact Center     Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global healthcare and health insurance enterprise to improve customer experience SOUTH SAN FRANCISCO, Calif., Oct. 24, 2019 /PRNewswire/ -- A leading healthcare organization known for simplifying the healthcare experience has recently [...]Continue reading

Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event in Las Vegas, and then the annual CCW Europe event, which took place in Amsterdam, Netherlands, earlier this month. For those looking for great CX in Amsterdam, we wanted to […]Continue reading

“This call may be monitored or recorded for quality assurance purposes” is something we’ve all heard on the phone when dialing in with a company’s customer service department. But what does this sentence mean? What are they recording and how are they using it? And what are the legal implications of it? 

Bright Pattern to Sponsor and Present at SOCAP’s 2019 Re-Imagine Customer Care Conference     SAN FRANCISCO (PRWEB) OCTOBER 15, 2019 Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of SOCAP’s 2019 Re-Imagine Customer Care Conference in Tucson, Arizona, from October 20 to 23, 2019. At the event, Ted Hunting, Senior Vice [...]Continue reading