Day: August 29, 2019

Leading Global Delivery Service Deploys Bright Pattern Contact Center Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global shipping and logistics enterprise SAN BRUNO, Calif., Aug. 29, 2019 /PRNewswire/ -- A leading global service delivery company known for an innovative customer experience has recently deployed Bright Pattern Contact Center for [...]Continue reading

Customer service vs customer experience—today’s world of business is more customer-centric than ever before. Customers expect more from their favorite companies, and their expectations of customer support have increased. The term “customer experience” and “customer service” are often confused or used interchangeably, but they have very different meanings.