THE MOST SIMPLE, POWERFUL CONTACT CENTER SOFTWARE

contact center software bright pattern

WHY DID WE CREATE BRIGHT PATTERN?

BLENDED OMNICHANNEL COMMUNICATIONS

Give your customers the freedom of choice. Allow your customers to reach you on any channel of communication and switch channels effortlessly. Provide a seamless, effortless conversation across all channels.

ARTIFICIAL INTELLIGENCE

 Best of breed AI to help your agents and customers

BOTS

Brighter bots to help your customers with seamless handoff to agents

VIDEO CHAT

Video chat for personalized customer service

EMAIL

Fast and easy email communication

SMS

Asynchronous chat to connect with your customers on the go

MESSENGERS

Communicate on messengers … WhatsApp, Facebook Messenger, LINE, Viber and more

CHAT

Enrich customer experience with web chat

VOICE

Inbound Calls, Outbound Campaigns, IVR, and Callback

IN-APP

Power your mobile app experience with embedded chat, video chat, messaging, and document and picture sharing

LOW ONE-TIME SET-UP FEE

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring
  • Knowledge Transfer

TAILORED FIT

Services to ensure customer processes operate smoothly

EASY TO LEARN

Simple to use mission-specific agent UI reduces training requirements, and training is available too

PAINLESS UPDATES

Frequent improvement updates are nondisruptive, by means of architecture and procedures

24/7 SUPPORT

Beyond support, our goal is customer success. And we are available 24/7

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service