An extension to the challenge of adapting existing hardware to support emerging digital channels is the need to implement some form of quality assurance on all new digital channels. While adding digital channels will expand the horizon for interacting with end users, it can create a new pain of needing to ensure that interactions on new digital channels are simultaneously seamless and high in user satisfaction.
Artificial intelligence, or AI, is one of the hottest trends in the current digital landscape with tons of hype behind it. Almost every business with a digital presence has plans to deploy some form of AI, whether it’s to streamline their business processes or help deliver a better customer experience.
Virtual call centers are a must in today’s CX industry. Many businesses, from large enterprises to hot start-ups, are making the switch to a virtual setup. Call center software, once based in large, on-premise facilities, are now migrating to the cloud.
Businesses are constantly changing to meet the needs of their customers. Customer support teams fluctuate in size to meet changing needs and demands of customers on a seasonal basis.
Having a remote workforce is a game changer in the world of CX, and with major global events like the COVID-19 pandemic, many companies are taking the initiative to look into implementing a remote workforce.
With a virtual contact center solution, contact center managers and admins have the ability to hire talent from across the globe. A contact center with a remote workforce that’s based in the United States can have talent from any continent on the globe, attracting a talented workforce while helping the call center maintain promises of 24/7 support.
MarketSource, an Allegis Group company, is the proven alternative to traditional sales outsourcing. The company believes that better sales begin with better relationships. For over 40 years, MarketSource has partnered with organizations of all sizes to recruit, train, and manage sales professionals, brand ambassadors, product experts, and passionate professionals. Better sales are simply MarketSourced.
Call center efficiency is important in the contact center industry. Better call center efficiency means better ROI, more satisfied customers, and empowered call center agents. There are many metrics and strategies used in the industry to measure efficiency. In this blog, we’ll talk about the technologies that your call center needs to boost call center […]Continue reading
Call center software used to be only accessible to large corporations with the resources and money to house an on-premise solution. Today, however, call center software for small businesses is both affordable and practical. Effective, advanced contact center software is a must for any business looking to provide seamless, personalized customer experiences. There are many […]Continue reading
Automatic dialers, or auto dialers, are powerful tools that can streamline your outbound calls and make the process much more efficient. They can also, however, create trouble for your call center due to the legal regulations and public perception of autodialing technology. In this blog, we’ll explore what autodialers are, what they should be capable […]Continue reading